Refund and Return Policy
1. Overview
At Evoolure Pvt Ltd., we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
2. Return Eligibility
You may request a return if:
- The item is unused and in its original condition
- The item is returned within [5] days of delivery
- The item is in its original packaging with all tags and accessories included
Non-returnable items include:
- Perishable goods
- Personalized or custom-made items
- Digital products (once delivered/downloaded)
- Items marked as “Final Sale”
3. Return Process
To initiate a return:
- Contact us at [evoolurepvtltd@gmail.com]
- Provide your order number and reason for return
- Follow the instructions provided for shipping the item back
Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed within [X] business days
- Refunds will be issued to the original payment method
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [your email].
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- Contact us if the issue persists
7. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us within [3] days of delivery
- Provide photos or proof of damage
We will arrange a replacement or full refund at no additional cost.
8. Cancellations
Orders can be canceled within [X] hours of placing the order. Once the order is processed or shipped, cancellations may not be possible.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
- Email: evoolurepvtltd@gmail.com
- Address: 28 Radhik Enclave ,Harunagla Bareilly (243006) UP.